Refund Policy
At Knowledge Squard, an Initiative by Deal Squard Private Limited, we strive to provide our customers with the best possible experience when subscribing to our popular magazines. However, we understand that there may be instances where a refund is requested. Please review our refund policy below:
1. Refund Eligibility:
- Refunds are only available for subscription plans of 3 months, 6 months, and 12 months.
- Refund requests must be made within 5-7 Days of the subscription purchase date.
2. Eligible Circumstances for Refunds:
- Duplicate Subscription: If a customer accidentally purchases the same subscription plan more than once, a refund will be issued for the duplicate transaction.
- Technical Issues: In the event of technical issues preventing access to the subscribed magazines despite troubleshooting attempts, a refund may be granted.
- Dissatisfaction: If a customer is dissatisfied with the service provided within the first 7 Days of subscription, they may request a refund.
3. Non-Refundable Circumstances:
- Partial Use: Refunds will not be provided for partially used subscription periods. Customers will have access to the subscribed magazines until the end of the current billing cycle.
- Change of Mind: Refunds will not be issued for subscription purchases due to a change of mind or personal preferences.
4. Refund Process:
- To request a refund, customers must contact our customer support team at support@knowledgesquard.com and provide the necessary details, including the subscription purchase information.
- Our support team will review the refund request and communicate the decision to the customer within 3 Days.
- If the refund request is approved, the refund will be processed to the original payment method used for the subscription purchase.
5. Cancellation of Subscription:
- Customers have the option to cancel their subscription at any time. However, cancellation does not guarantee a refund unless it meets the eligibility criteria outlined above.
6. Exceptions:
- In exceptional circumstances not covered by this policy, Knowledge Squard reserves the right to consider refund requests on a case-by-case basis.
By subscribing to our magazines, customers agree to abide by this refund policy. Knowledge Squard reserves the right to update or modify this policy at any time without prior notice.
If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.
Customer Support:
For any questions or concerns regarding our refund policy, please contact our customer support team:
Email: support@knowledgesquard.com
Phone: (+91) 4507-259-205
Thank you for choosing Knowledge Squard for your magazine subscription needs. We appreciate your understanding and cooperation.